Privacy Policy

This Privacy Policy explains how we collect, use, store and protect your personal information when you use Playfortuna. We respect your privacy and aim to be clear about the types of data we handle, why we need it, and the options you have to manage your information.

Types of Data We Collect

We collect different categories of information to operate the online casino and sports betting services, secure accounts, and process payments. This includes personal data, technical data and transactional data.

Personal Data

Personal data may include your name, date of birth, email address, phone number, mailing address and identity documents provided for verification. We also collect account credentials and communication preferences you set in your profile.

Technical Data

Technical data covers IP address, device identifiers, browser type, operating system, language settings and usage data such as pages visited and session times. This information helps us maintain site security, performance and compatibility with mobile devices.

Transactional Data

Transactional data includes deposits, wagers, bets, withdrawals, payment method details and transaction histories. We use this data to manage your account balance, process payouts and meet applicable compliance requirements.

How We Use Your Information

We use personal and technical information to:

- Create and manage your account and verify your identity;

- Process deposits and withdrawals and prevent fraud;

- Provide customer support and respond to requests;

- Monitor activity to detect suspicious behaviour and ensure compliance with legal obligations;

- Improve site functionality and personalise your experience, subject to your consent for marketing communications.

Data Protection Practices

We apply industry-standard measures to protect data in transit and at rest, including secure connections via SSL/TLS and access controls. Access to personal information is restricted to authorised staff and contractors who need it to deliver services. While we take reasonable steps to secure data, no system is completely risk-free.

Cookies and Tracking Technologies

We use cookies and similar technologies for essential site functions, authentication, performance analytics and marketing. You can manage most cookies through your browser settings or the cookie controls on the site. Disabling certain cookies may affect functionality.

User Rights

You have rights in relation to your personal data, including the right to access, correct and request deletion of information we hold about you, and the right to object to certain processing. Some rights may be subject to verification and exceptions for legal or regulatory obligations.

Access, Correction and Deletion

You can review and update basic account details in your profile. For other requests, please contact us at [email protected]. We will verify your identity before fulfilling requests and will explain any information we cannot remove due to legal or operational reasons.

Information Sharing and Third Parties

We may share information with payment processors, service providers, analytics partners and fraud prevention services as necessary to provide the platform. We require these third parties to keep data secure and limit processing to the purposes we specify. We may also disclose data when required by law or to protect our rights.

Privacy Policy Updates

We may update this policy from time to time. Material changes will be posted on the site and the effective date updated. We encourage you to review this page periodically to stay informed about how we handle personal data.