Response Time
Need help? Our support team is ready to assist with questions about your account, withdrawals, bonus balance or free spins, technical concerns like login or deposit issues, and general feedback. Reach out any time for account-related issues, payment methods such as Interac, or live betting queries and we will respond promptly. Live chat, email and phone support can guide you through verification, payouts, expected withdrawal times and game access securely on desktop or mobile.
| Department | Contact |
|---|---|
| Customer support | [email protected] (live chat & email - typical reply under 1 hour) |
| General enquiries | [email protected] (billing and policy - replies within 24 hours) |
| Affiliate enquiries | [email protected] (partnerships - dedicated manager) |
| Phone | +1 437 289 7642 (call or text - English and French) |
| Working hours | 24/7 |
Contact by email
For detailed requests, account questions, or when you need to submit documents, email is the preferred contact method. Please use [email protected] and include a clear subject line, your account ID, and up-to-date contact details. Providing concise information and attachments up front helps us process requests faster and avoids unnecessary follow-ups or delays.
Submit your enquiry
Response Time
Our support team aims to reply quickly; most inquiries are answered within one business day. Simple requests like account questions or payment confirmations are usually handled the same day, while more complex issues - such as identity verification, disputed withdrawals or technical investigations - may take longer depending on the case and required checks. We'll keep you updated throughout the process.
Feedback
We'd love your feedback, suggestions, or ideas to improve the site. Please tell us what works and what could be better using the support form or live chat. Every message is reviewed carefully by our team and directly used to improve service, fix issues, and make the casino easier to use. Thanks for helping us build a better experience.